Information, advice and assistance workers are largely working in call centre jobs (one-stop shop) and are signposting or providing information to the public at their first point of contact with the care and support system. They may also provide advice and assistance, which will include a proportionate assessment. The recommended qualification for this role is currently being explored, together with the full role and function of workers who directly support social work activities.
Registration is not required
Other requirements
If the information, advice and assistance worker is carrying out assessments, the local authority must make sure that they are suitably skilled, trained and qualified in carrying out assessments.
Appropriate levels of qualification for carrying out these activities include:
- either a registered social work or social care practitioner holding a professional qualification at level 5 or above
- or a person holding a social care qualification at level 4 or above, which includes knowledge and skills of carrying out person-centred assessments under the supervision of a registered social work or social care practitioner.
The local authority will also need to be satisfied that all staff carrying out these activities have the skills, knowledge and competence to work with children and young people, adults, and carers, as appropriate.
The recommended qualification for this role is currently being explored, together with the full role and function of workers who directly support social work activities.
Induction requirements
The All Wales Induction Framework for Health and Social Care (AWIF) is designed for social care workers and healthcare support workers. It covers care and support for adults, and children and young people. It provides a structure for a common induction in health and social care across Wales and outlines the knowledge and skills new workers need to gain in the first six months of employment.
All employers have a responsibility to make sure their new workers receive a suitable induction using this induction framework. Workers may be new to the role, organisation or sector.