You can find details about how to get in touch with us below. To help us reply to you as quickly as possible, use the relevant contact details for your enquiry.
We work in a hybrid way, which means our staff often may not be in our offices.
If you have a query, please contact us by email, via your SCWonline account or phone, and please don’t come to our offices. This will help make sure your query is dealt with as quickly as possible by the most appropriate person.
Our phone lines are currently open from 10am to 3pm, Monday to Friday.
Registration:
0300 303 3444 (option 1)
We're not currently accepting payments of fees over the phone. You can pay your fees easily through SCWonline, either by credit or debit card, or by setting up a Direct Debit. If you're having difficulty accessing your account, get in touch with us.
Fitness to practise:
ftp@socialcare.wales
If you have a concern about a social care worker, you can raise a concern here.
Hearings:
Student finance:
studentfundingandgrants@socialcare.wales
Qualifications
If you have a question about qualifications, email us with the qualification title, where the qualification was obtained, the job role and the type of setting the role is for.
- Health and social care qualifications: qualsandstandards@socialcare.wales
- Early years and childcare qualifications: eycc@socialcare.wales
Any other queries: