0:07 The thing that leads a care team is always their manager.
0:11 And when you see the culture starting to change
0:14 and when you see actually the team’s having a lot of fun
0:17 and people are voluntarily coming and doing
0:20 extra bits, that's the sign for me of a truly great leader.
0:24 She's just got everyone engaged
0:27 and working for the best.
0:32 It is an emotional job and that's it,
0:34 because you're dealing with people.
0:36 You're not dealing with accounts or
0:39 figures or cans of beans in a supermarket,
0:42 you're dealing with real people,
0:44 with histories, with stories to tell,
0:47 with family members, who love them and are worried about them.
0:52 You know, it is such a rewarding job.
0:58 She's the best.
0:59 I mean,
1:00 I cannot tell you I have been in care now
1:04 for over 20 years
1:05 and we were a major provider
1:08 in Wales initially when we first started.
1:10 And then our culture changed slightly.
1:13 There was a fairly poor
1:17 culture in the teams and a bit negative,
1:20 and she's just come in.
1:21 She'd had a break from care, actually,
1:22 but she's come in and I've seen
1:25 just that incredible change and we've grown three fold
1:27 since she's joined us.
1:29 And she's always onward and upward.
1:31 She's always looking for the next thing
1:33 because we are always looking at
1:35 what alternative ways we can deliver care.
1:37 What can we do to help the NHS?
1:39 What does your local authority actually need?
1:43 And she's there with me right up by my side,
1:45 you know, driving that force.
1:50 I'd love to win it for my team.
1:53 I think, because the recognition wouldn't
1:55 just be for me.
1:56 It would be for my whole team
1:58 to show that the last few years have been difficult,
2:01 but we’re being recognised, you know, for everything we've done.